Lawrenceburg Broadband Communications (Fiber)

[email protected]
812-532-3525

Lawrenceburg Broadband Communications was established for the purpose of providing affordable and reliable broadband internet connectivity to residential, commercial and municipal customers, for the benefit of the citizens of the City of Lawrenceburg.

Effective July 2021, LMU will no longer include fiber internet billing on LMU utility bills.  Starting on the July billing cycle, fiber customers will receive a SEPARATE FIBER INTERNET BILL and a SEPARATE LMU UTILITY BILL.  Bill payment for fiber internet service is payable to the City of Lawrenceburg.  Bill payment for LMU Utilities continues to be payable to Lawrenceburg Municipal Utilities.  Thank you for your assistance. 

This page is currently under construction and will have updated Service Level Agreements posted soon.

Billing

  • Fiber/Internet bills are mailed out the first of each the month, due by the 15th.
  • Fiber/Internet is a pay before you use service. If not paid by the last day of the month, service will be disconnected. To reinstate service, you must pay a $100.00 reconnection fee, plus the current and subsequent months charges.
  • We are not responsible for the U.S. Mail. Failure to receive a bill does not relieve you from disconnect if your bill isn’t paid.
  • We have a Lawrenceburg Broadband Communications Depository Drop Box: It’s located in the front of the Lawrenceburg Administrations Building on the Walnut Street side next to City Council Chambers Entrance. Please use this drop box for ALL LBC correspondences.

Paying Your Bill Options

Pay Online Option

Pay By Phone Option

  • Pay By Phone Anytime 855-718-1474 (no additional Service Fees apply)

ACH Payment

Drop Off Using the Drop Box

  • Drop in the Drop Box at the City Hall Building at 230 Walnut Street The Drop Box is on the Walnut Street side of the Building
  • Please DO NOT drop off at the LMU Drop Box or drive-thru window
  • Make payable to – City of Lawrenceburg/LBC and include your bill stub using the provided envelope.

Mail Check or Money Order

  • Make payable to – City of Lawrenceburg/LBC and mail to PO Box 4166 along with your bill stub using the provided envelope.
  • We are not responsible for the U.S. Mail. Failure to receive a bill does not relieve you from disconnect if your bill isn’t paid.

Contact For Service / Trouble Issues

Monday – Friday 7:00am – 3:30pm call 812-532-3525
or email [email protected]

Changes to Service or Account Information

All service speed billing levels or account information changes must be in writing. Email [email protected]  or use the LBC Drop Box.

If you need to Discontinue service

Email [email protected] or drop a letter in the LBC Drop Box.

  • If you are using our Modem and/or other equipment, please return it to the LBC office Monday- Friday 7:am to 3:30pm. The $50 Modem Deposit will be refunded after the equipment has been returned. We will need a forwarding address to mail this Deposit refund.
  • If there is an ONT box (small white box attached to the wall) installed it should remain for future service. Please do not remove this ONT box unless you own this home and will not need it in the future. Please note, if you sell your home, the new owners will need this box for their service.

Contact

Lawrenceburg Broadband Communications
Julie Mitchell, Customer & Administrative Support
[email protected]
Office: 812-532-3525 Fax: 812-532-3526
Monday – Friday, 7:00am – 3:30pm

Fiber / Internet Installation

Appointment is scheduled after signup